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Google Reviews

The Furniture Store
The Furniture Store
4.6
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Andria Edwards
Andria Edwards
19:00 29 May 19
We visited the Furniture Store and hired Dan to do a very large flooring project us for us. The quality of the carpet and hardwoods is great but the customer service has went down hill since the beginning. I will start with saying this is a family run business so it’s hard to get straight answers from anyone as to what’s going on and you can’t really complain to anyone because what are they are going to do?? Carpet install was quick and efficient! The stairs were laid wrong but it is resolved. Hardwood install took 2 weeks and then the floors sat for a month unfinished because the guy who normally finishes them wouldn’t call us to schedule (by the way he is awful and I wouldn’t recommend him to anyone, his name is Charlie). This is where things took a dive. Phone calls weren’t returned and we were given the run around. Finally a different company was brought out to stain the floors. When we purchased we were told they could match our existing color, this was a lie. I was also told Charlie could stain them in may, Charlie wasn’t available till July. I have 2 different colored floors in my house but at least they are finished so I will let that slide. Next all of the trim had to be put back on and then the furniture moved and lastly a toilet put back. I’ve been 2 weeks waiting to have the toilet put down, 2 freaking weeks. Multiple phone calls to no available. The furniture was put back and I asked about the toilet and was told they would let Dan know. We didn’t hear from Dan until my husband reached out and they were suppose to come today at 12, 3 hours later and guess who still doesn’t have a toilet...it’s me. So we are 7 weeks in and the job isn’t finished but I guess the jokes on me because I paid them in full to be nice and as a gesture of goodwill and nothing. In summary, the product quality is great, the customer service is sad. If you have a couple months to waste getting work down then use them but if you value your time I would go elsewhere.
Joelma Cristina Gleason
Joelma Cristina Gleason
02:11 16 May 19
Had an amazing experience here. Although this place was a bit far away for me I found it to be well worth my time. Stopped by after a personal recommendation and was pleasantly impressed by the courteous, friendly and professional service and quality. They have a very beautiful curated selection at their store. I ended up ordering from a catalog without even seeing the product first, but rather choosing from swatches for fabric. We were shopping for a couch and this was a very hard task until we stopped at The Furniture Store. It’s a family owned business and everyone we interacted with was very invested in the best outcome of our experience. Once we ordered the couch, they delivered promptly for a small delivery fee and we got a matching ottoman too. We are so happy because it ended up being the most comfortable couch we could have hoped for. Also the fabric is made of fantastic quality, especially because we have kids and a dog. Overall extremely happy with the purchase and the high level of communication and friendliness we received at this store. Highly recommend!
Travis Meyer
Travis Meyer
13:17 27 Mar 19
Great local furnishings and flooring retailer, they can order in as little or as much of the flooring we bought in case we decided to do another room. We installed the flooring ourselves. They also let us take sample boards home and return them at our leisure. Very friendly people!
peggy mckenzie
peggy mckenzie
02:22 28 Feb 19
Great personal attention. No pressure sales. Wide variety. Completed job with 100 % per cent satisfaction. Mark, Jared and Chad are great with your concerns formost. They are professional and courteous. They are quality workers and people!! Thank you for such excellant dedication and work ethic!! PM
Jason Nickerson
Jason Nickerson
22:47 28 Oct 18
its a awsome service great store and good prices .
Brass Gal
Brass Gal
21:19 03 Oct 18
Everything they do is amazing! I love their team. The owner, Dan White is one of the sweetest, most honest and helpful guys out there! His son Josh does an AMAZING job with installations and Kathy, Dan's wife is a total sweetheart and she is so caring. The never fail to deliver on their word and what they stand for in their company. Best quality service around and they put your needs at the forefront, never ever seeking to scam to get money out of you. Very honest, reliable, high quality service. Best service in the state by a landslide.
Monica O.
Monica O.
13:44 02 Aug 18
This company is the best. They are currently helping us on all aspects of flooring as we are building our first family home. We have had the best experience working with this company, they are super friendly and really knowledgeable . thank you guys ! I will recommend Your store to all family and friends. A+++++
Joe Mills
Joe Mills
23:51 08 Oct 17
Well ran business. Great freindly people and quality furniture!! Plus customer service is great and they do what they say they will do. !!!
Janyce Welter
Janyce Welter
01:09 15 Aug 17
I absolutely love my new carpet. I appreciated the friendly and knowledgeable staff. Dan went the extra mile to work with me regarding the closing date on my new place. I would highly recommend this wonderful store for the high quality, reasonable prices, and exceptional service.
Rachel Herndon
Rachel Herndon
18:35 20 Aug 16
My husband and I recently purchased our very first home. It was a total fixer upper and complete construction zone. We chose The Furniture Store to install new carpet for our soon-to-arrive baby girl's room and our up stairs landing. The Furniture Store catered to us by agreeing to install in two days to fit our project timelines and shuffling around. The seams between carpet sections (into the hallway and around turns) were SEAMLESS. On top of it our installer Josh was super friendly and super neat (despite the rest of our project being a total mess!) We also purchased a large quantity of hardwoods which I was happy to see were USA made. Love a business that can support our own country! We chose to install ourselves to fit budget, the furniture store exceeded any expectations you can have for advising us on how to be DIYers. Very pleased customer who will be recommending The Furniture Store for years to come! Ive included a picture of each flooring type so you can see how fabulous each product looks in my actual home and after install!
Josh White
Josh White
17:28 19 Jul 16
I'm a carpet installer for The Furniture Store and I really enjoy working there. They treat me well, and I personally warranty each install I do for the customer if they were to ever have a problem with wrinkles. I say that with confidence, as we make sure to stretch our carpet very well. I'm sure you'll be impressed with our service, and will be back for more.
Katie Schumm
Katie Schumm
20:36 20 Jan 13
I LOVE The Furniture Store, and tell everyone I know that this is the place to go. We have purchased both carpeting (for our basement) and two different mattresses from them, and have always had an incredibly positive experience. Our first visit was to get carpeting, and we found the prices to be extremely reasonable. The person helping us in the showroom was extremely attentive, helpful (and patient). The owner, Dan, came out personally to measure for our tricky basement set-up, and he really worked with us to make sure that we laid everything out in the best, most appealing, and most efficient way. Installation was a dream (even the stairs look incredible!), and I have loved that carpeting every day we've had it (it's been a few years now). The mattresses were also great purchases. They have Michigan-made products, have a reliable delivery process, and we always get a good deal. I'll go back to this store over and over again for furniture, mattresses, or flooring. You just don't get great service like this from most places anymore. :)
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CONTACT US

10288 E. Grand River Ave, Brighton, MI 48116
810.227.5466
[email protected]
Mon & Wed 10-8
Tue & Thu & Fri 10-6
Sat 10-5
Sun Closed

CONTACT US

The Furniture Store

10288 GRAND RIVER AVE,

BRIGHTON, MI 48116

810-227-5466

[email protected]